There is much talk concerning income inequality these days, yet here I would like to direct attention to another type of inequality — one which can have much more serious consequences: knowledge inequality.
First and foremost I wish to point out that what I mean has nothing to do with intelligence. In it’s simplest form, knowledge is simply a store of things that people know — languages, cultures, procedures, numbers or historical facts… are all types of things we can know. Different people know different things: A person who grew up in Egypt knows Egypt; A person who grew up in China knows China; A person who grew up in the United States knows the USA (of course with the caveat of varying degrees of localization).
I am currently reading Stephen M. R. Covey’s “The Speed of Trust”, and I found this short segment (about “trusting a person based on his/her results”) quite shocking:
At one time I worked with a person who was honest, had great intent, and was extremely talented, but for the life of him, he couldn’t seem to make anything happen. We were part of a team that was working on a rotation system to follow through on leads. When a big opportunity came along and it was time for this person to get it, I was hesitant — in fact, everyone on the team was hesitant — to give it to this person because he hadn’t produced any results. As we projected his past track record on his future anticipated performance, we didn’t feel we could trust him to come through for the team. Over time, inspite of his talents, he became increasingly irrelevant and left the company.
[pp. 112-113]
This is, in my opinion, tragic. The author states “he couldn’t seem to make anything happen” — but that is perhaps simply a matter of perception. Also: How should this person have proven that he was in fact capable of producing results if no one ever gave him the opportunity to do so? What a sad story.
But even though this sad story is also about knowledge inequality (the way one person seems to other people), it still does not capture the crux of the matter — and I believe that knowledge inequality can lead to mistrust if people are insecure or simply do not have the courage or confidence to trust when there is no “pudding” that can be analyzed for past “proof of results” before taking the risk (of trust).
In such situations (when there is no documentation) then people can easily become skeptical. If there is no such “track record”, not only do people often have doubts about the ability and capabilities of a person, but if the person displays any abilities or capabilities, then the people judging might even become cautious in case the other person (who is, after all, more or less a “stranger”) were perhaps trying to trick them into buying a product or service.
Differences in knowledge cannot realistically be eradicated — we should simply be aware of them. We should acknowledge that different people know differently — and even though that does not mean that one is necessarily right or wrong, we should try to be open to the other person’s point of view… especially in case that point of view comes from a person who specializes in the knowledge in question.